1. What is Hiyamon?
Hiyamon is a design-led lifestyle brand creating distinctive products featuring original artwork, cultural inspirations, creative ideas and everyday expressions.
Our collection includes products such as T-shirts, mugs, totes, desk mats and other lifestyle products.
2. Are Hiyamon products made to order?
Yes. Many of our products are made to order. This means your product is produced specifically after you place your order.
Because of this, please allow some time for production and processing before your order is dispatched.
3. Where does Hiyamon deliver?
We currently deliver across India.
Delivery availability may vary for certain locations or pincodes depending on courier service availability.
4. How long will my order take to arrive?
Orders generally require around 2–3 business days for processing and dispatch.
After dispatch, delivery generally takes around 2–5 business days, depending on your location and the available delivery service.
Some locations served through India Post may take longer.
These are estimated timeframes and are not guaranteed delivery dates.
For more information, please see our Shipping & Delivery page.
5. What is the shipping charge?
Our current standard shipping charge is ₹59 for deliveries within India.
The applicable shipping charge will be displayed during checkout before you place your order.
6. What payment methods do you accept?
You can pay online using available payment methods such as:
- UPI
- Debit and credit cards
- Net banking
- Wallets
- Other payment options displayed at checkout
We also offer Cash on Delivery (COD) for eligible orders and locations.
7. Do you offer Cash on Delivery?
Yes. Cash on Delivery is available for eligible orders and delivery locations.
For COD orders, please make sure someone is available to receive the order and pay the required amount when it is delivered.
8. Can I return or exchange my order?
If a product isn’t right for you, you can contact us within 5 days of delivery to request a return.
Return requests are subject to our return conditions, and return shipping charges may apply in certain cases.
For complete information, please see our Returns & Refunds policy.
9. What if my product arrives damaged, defective or incorrect?
If you receive a product that is damaged, defective, misprinted or different from what you ordered, please contact us within 7 days of delivery.
Please provide clear photographs and, wherever possible, an unboxing video showing the package and product when it was opened.
We’ll review the issue and, where appropriate, provide a replacement or refund.
10. How do I choose the right T-shirt size?
Each T-shirt product includes a size chart. Please check the measurements carefully before placing your order.
If you’re between sizes, consider the intended oversized fit and the measurements shown on the individual product page.
11. Can I change or cancel my order after placing it?
Because many Hiyamon products are made to order, orders may begin processing shortly after they are placed.
If you need to request a change or cancellation, please contact us as soon as possible at:
We’ll let you know whether the request can still be accommodated.
12. How can I track my order?
Once your order has been dispatched, tracking information will be provided when available.
You can use the tracking details to follow your shipment’s progress.
13. What should I do if my order is delayed?
Delivery times are estimates and occasional delays can occur because of courier operations, weather, service disruptions or other circumstances.
If your order appears significantly delayed, contact us at:
Please include your order number so we can help check the status.
14. What happens if my COD order cannot be delivered?
If a COD order cannot be delivered because the recipient is unavailable, refuses the order, provides an incorrect address, or for another delivery-related reason, the order may be returned to the fulfilment facility.
Additional charges may apply if the order needs to be reshipped because of circumstances attributable to the customer.
15. How can I contact Hiyamon?
For questions about products, orders, payments, delivery, returns or anything else, email us at:
Please include your order number for order-related enquiries.
Hiyamon — Prints Made Personal.