Last updated: September 2026
At Hiyamon, we respect your privacy and are committed to protecting the personal information you provide when using our website, hiyamon.in.
This Privacy Policy explains what information we may collect, how we use it, and the circumstances in which it may be shared.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Information you provide when contacting us
- Information related to returns, replacements or refunds
- Account information if you create an account
- Technical information such as browser, device and IP address where applicable
We only request information that is reasonably necessary for operating our website and providing our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery of your products
- Process payments
- Send order, payment and shipping updates
- Respond to customer enquiries
- Handle returns, replacements and refunds
- Manage customer accounts
- Improve our website, products and services
- Help prevent fraud, misuse and unauthorized activity
- Comply with applicable legal and regulatory requirements
3. Payment Information
Online payments on Hiyamon are processed through our payment service provider, Razorpay.
Payment information is handled by the payment processor according to its own privacy and security practices. Hiyamon does not store your complete debit/credit card number or card security code on our website.
4. Order Fulfilment and Delivery
To fulfil and deliver your order, we may need to share relevant information with our fulfilment and delivery partners.
This may include information such as:
- Name
- Phone number
- Shipping address
- Order details
This information is shared only to the extent reasonably necessary to process and deliver your order.
5. Cash on Delivery
If you choose Cash on Delivery, we may use your contact and order information to process and fulfil the order and coordinate delivery.
6. Cookies and Similar Technologies
Hiyamon and certain services used on our website may use cookies or similar technologies.
These may be necessary for functions such as:
- Shopping cart functionality
- Maintaining website sessions
- Remembering certain preferences
- Improving website functionality and performance
Your browser may allow you to manage or disable cookies. However, disabling certain cookies may affect some website functionality.
7. Customer Accounts
If you create an account on Hiyamon, information associated with your account may be stored so that you can access relevant account and order information.
You are responsible for keeping your account credentials secure and for providing accurate information.
8. Communications
We may contact you when necessary regarding:
- Orders
- Payments
- Shipping and delivery
- Returns, replacements or refunds
- Customer support
We may also send promotional communications where permitted and where you have an appropriate choice to receive them.
9. When We Share Information
We may share relevant information with service providers that help us operate Hiyamon, such as:
- Payment processing providers
- Product fulfilment partners
- Shipping and delivery providers
- Website hosting and technical service providers
We may also disclose information where required by applicable law, regulation, legal process, or where reasonably necessary to protect the security and rights of Hiyamon, our customers, or others.
We do not sell your personal information.
10. Data Security
We take reasonable measures to protect the information we handle against unauthorized access, misuse, loss or disclosure.
However, no online service or method of electronic transmission can be guaranteed to be completely secure.
11. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Fulfil orders and provide customer support
- Maintain business and transaction records
- Handle returns, refunds and disputes
- Meet accounting, legal and regulatory requirements
- Protect against fraud or misuse
The period for which information is retained may vary depending on its purpose and applicable requirements.
12. Your Privacy Choices
Depending on applicable law, you may have rights or choices regarding your personal information, including requesting access to or correction of information and, where applicable, requesting deletion or withdrawing consent.
To make a privacy-related request, please contact us at:
13. Third-Party Services
Hiyamon uses certain third-party services to operate the website, process payments, fulfil orders and provide delivery or technical services.
These third parties may have their own privacy policies and terms governing how they handle information.
14. Children’s Privacy
Hiyamon is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us inappropriately, please contact us at hello@hiyamon.in.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, practices or applicable requirements.
Any updated version will be published on this page with a revised Last updated date.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: hello@hiyamon.in
Hiyamon — Prints Made Personal.