Returns & Refunds

Last updated: October 2026

At Hiyamon, we want you to receive the product you ordered in the condition you expected. Our products are made to order, so we review return, replacement and refund requests according to the nature of the issue and the applicable consumer-protection requirements.

1. Damaged, Defective, Misprinted or Incorrect Products

If you receive a product that is damaged, defective, misprinted, or different from the product you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the product and the problem
  • Photographs of the packaging, where relevant
  • An unboxing video, if available

Please retain the product and its packaging until we advise you on the next steps.

We will review the information and may coordinate with our fulfilment partner to investigate the issue. Depending on the circumstances, an eligible claim may be resolved through a replacement or refund.

For eligible claims involving a defective, damaged or incorrectly supplied product, we will explain the resolution process and any return or collection arrangements. Customers will not ordinarily be required to pay return shipping for an issue attributable to Hiyamon or its fulfilment partner.

Please contact us promptly. This reporting window does not remove any rights or remedies available under applicable law.

2. Wrong Size or Change of Mind

Please check the size chart, product measurements, colour options, description and other product details before placing your order.

As our products are made to order, returns or exchanges for a customer-selected wrong size, change of mind or personal preference are generally not accepted.

If you believe the product received differs materially from the advertised specifications or the order you placed, please contact us so that we can review the issue.

Nothing in this section limits any consumer rights or remedies available under applicable law.

3. Return Conditions

Where a return is approved, we may ask that the product:

  • Be unused and unworn, where appropriate
  • Remain unwashed and unaltered
  • Be returned with its original packaging, where reasonably applicable
  • Be accompanied by the order details and any requested evidence

These conditions will not be applied in a way that unfairly prevents a customer from reporting or obtaining a remedy for a legitimate defect, damage or incorrect-product issue.

Please wait for our instructions before sending a product back.

4. Product Size and Colour Variations

Minor manufacturing or measurement variations may occur within the stated tolerances of a product.

Colours may also appear slightly different depending on the display, lighting and screen settings used to view product images.

However, these variations do not excuse a product that is materially different from its advertised description or agreed specifications. Please contact us if you believe there is a significant discrepancy.

5. Orders That Cannot Be Delivered

Please ensure that your delivery address and contact details are accurate when placing an order.

If delivery fails because of an incorrect or incomplete address, an unreachable recipient, refusal of a Cash on Delivery order or another delivery-related circumstance, the shipment may be returned to the fulfilment facility.

Where reshipment is possible, additional shipping charges may apply when the additional cost results from circumstances attributable to the customer. We will communicate the available options and applicable charges before arranging reshipment.

Any refund or other remedy will be assessed according to the circumstances and applicable law.

6. Refunds and Replacements

Once we have reviewed your request, we will inform you of the decision and the next steps.

If a refund is approved, it will ordinarily be issued through the original payment method where practicable. The time taken for the amount to appear in your account may depend on the payment provider or bank.

If a replacement is approved, we will explain the arrangements and expected fulfilment timeline.

Any applicable shipping charges, refund amount and other relevant details will be communicated as part of the resolution.

7. How to Request a Return, Replacement or Refund

Please email hello@hiyamon.in with the subject line Return / Replacement / Refund Request.

Include the following details:

  • Order number:
  • Date of delivery:
  • Product name:
  • Reason for the request:
  • Photos or video, where relevant:
  • Preferred resolution: Replacement / Refund / Other

We aim to acknowledge complaints within 48 hours and work towards resolving them as promptly as possible, ordinarily within 30 days, subject to the nature of the complaint and any necessary investigation.

Please do not return a product before receiving instructions from us.

8. Contact Us

For assistance with an order, return, replacement or refund, contact:

Email: hello@hiyamon.in

Please include your order number so that we can identify your purchase and assist you more efficiently.

9. Important Information

We encourage customers to review the product description, size chart, colour options, shipping information and these Returns & Refunds terms before placing an order.

Nothing in this policy is intended to exclude or restrict any rights or remedies available to consumers under applicable law.

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